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CUSTOMER SERVICE DRIVER

The Vella Group is a well-established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We pride ourselves on providing a quality service which has resulted in our success and growth.

As a recognised industry leader, The Vella Group currently operate 15 sites with ambition to grow ever further in the future. Now is an exciting time to join as we embark on a journey of expansion and innovation within the industry!

We are looking to recruit an experienced CPC qualified Driver.

Customer Service Drivers are the face of the Company, therefore a desire to deliver extraordinary customer service is a must. Customer Service Drivers must have a CPC license as well as a Digi Card, geographical knowledge is preferable, but not essential.

CORE DUTIES AND RESPONSIBILITIES:

· Work closely in partnership with our Customer Service Reception, to ensure that decisions are made to ensure an exceptional customer service is delivered to all our customers.

· Collect and deliver vehicles within given time parameters

· Drive at all times in a courteous manner and to abide by local speed limits

· Understand how to suspend tow automatic and 4 wheel drive vehicles

· Be responsible for any monies paid in respect of any insurance policy excess, VAT payments etc, receipt any customer invoices and hand all money to customer service

· Do all necessary checks on the recovery trucks including all fluid levels, tyre conditions and pressure. Check all vehicle securing belts are fit for the purpose, report any damage to the Production Manager

· On occasions, fit small parts or polish vehicles at a customer’s home address or workplace

· Filling out all relevant paperwork