Login to Apply

Principal Product Owner

Function: Customer Engagement

Location: Hybrid/Nottingham                

Contract type: Perm.

Job Ref: 958

Salary: £53,650 potential to rise to £63,118 over 3 years

Closing Date: Friday 27th September 2024

We have an exciting opportunity within NHS Supply Chain for a Principal  Product Owner to join our Customer Engagement team. As a business product owner, you will represent the customer to our technology partners and internal IT and systems architecture teams.

Every day you will … 

Capture customer and business requirements for solutions

Prioritise requirements to ensure successful delivery

Manage, assess, and approve the product backlog

Present product backlog in team meetings

Mitigate and resolve any conflicts to achieving sprint/release goals

Translate customer needs into user stories that can be actioned by our technology partners and colleagues,

Align to both NHS Supply Chain's business goals and its systems architecture strategy.

Represent the customer to the development team ensuring that the customer’s voice is present

 Share Knowledge internally and externally and be the first point of contact for answering questions 

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  

We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 

27 days holiday plus bank holidays, with the option to purchase an additional 5 days.

We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.

A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

Generous pension scheme (with us contributing 12% when you contribute 6%)

Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.

2 days of paid volunteering leave allowing you to give back to your community. 

Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

Experience in agile methodology and ability to translate customer needs into user stories.

Proven experience in product development (minimum 5+ years).

In-depth knowledge of agile methodology for project management.

Excellent analytical and problem-solving skills.

Ability to effectively manage conflicting needs of stakeholders.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at  

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply