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Main purpose of the role

We have a fantastic opportunity for a Senior Applications Analyst to join us, based from our Head Office in Doncaster with agile/hybrid working. The successful candidate will be responsible for oversight of a number of Applications, particularly Microsoft Dynamics CRM.

The postholder will act as the subject matter expert for applications and their use within the business, providing second line support and maintenance, leading on enhancement and minor changes. They will liaise with third party application providers to work any support issues through to conclusion, holding regular review calls, monitoring application availability and performance.

The ideal candidate will have prior experience within an Application Support role, who is committed to their development and confident with becoming quickly familiarised with new applications. They will have experience producing appropriate training provisions as this role will involve ensuring that training documentation and E-learning is maintained in line with changes and upgrades. They will need to make occasional visits to our regional offices to facilitate this.

A minimum of two years experience within an Application Support role and Dynamics is essential. Any experience of this to support a Sales/Customer Care/Marketing function would be highly advantageous. Any Dynamics configuration experience or someone used to working within an agile methodology would be desirable but is not essential.

This role is internal customer facing and will involve business engagement; therefore the successful candidate will be able to capture requirements from the business, test and deliver.

Skills, Knowledge, Experience

We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about applications support and have the confidence and ability to make regional visits and ‘floor walk’ based on incident trends or requests. They will be collaborative and accustomed to dealing with different stakeholders, attending and contributing to user communities representing Keepmoat. The successful candidate will be creative and able to problem solve and take ownership of any application project or change. They will be a straightforward communicator, with the ability to simplify technical information to different kinds of people.

If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact us