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Job title: Service Coordinator

Location: North Shields, Newcastle

Pay range: Competitive

Contract Type: Full-Time, Permanent

We have an exciting opportunity with our amazing client who are the UKs leading providers for Satellite Communications and IT Support.

Key Responsibilities-Service Coordinator

Act as the primary liaison for customer service requests, ensuring timely and accurate follow-up
Administer quotes, purchase orders, service requests, and invoices while maintaining commercial control
Coordinate service visits for in-house and third-party engineers, ensuring spares and resources are allocated effectively
Maintain strong customer relationships by keeping clients informed throughout the service process
Collaborate with the Service Manager to provide first-class customer support and identify potential sales opportunities
Handle administrative tasks including issuing invoices, compiling reports, and managing ISO 9001 standards
Monitor and prioritize workloads in a fast-paced environment, ensuring all tasks are completed to a high standard
Support the Service Director in developing key client relationships to maximize revenue
Work flexibly to address urgent service jobs, including occasional extended hours for international clients
Qualifications & Requirements-Service Coordinator

Proven customer relationship skills, with the ability to manage multiple tasks effectively
Strong commercial awareness and a customer-first mindset
Excellent communication skills via phone, email, and face-to-face interactions
A proactive approach to problem-solving and decision-making
Strong organisational skills with the ability to delegate and multitask in a dynamic environment
Familiarity with technical and regulatory changes within the industry (preferred)
What we can offer-Service Coordinator

A supportive and collaborative work environment
Opportunities for professional development and growth
Competitive salary and benefits
For more information on this role, please contact Imogen Collins on (phone number removed) or send a copy of your CV to

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 

Candidates who are currently a Service Coordinator, Administrator, Office Administrator, Senior Administrator

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors