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Night Guest Service Assistant - Central London - 5* Luxury Residential Apartments -
£14.50 per hour, 40 hours per week
We are recruiting for a Guest Service Assistant to join the team at this luxury residential apartment complex in Central London.
This is a long-term temporary position, working through our agency.
An immediate start is available.
As a Night Guest Service Assistant, you will be working in a team based at the front desk, providing a 5* hotel style service to all residents and visitors.
Working 5 nights out of 7, on a rota basis, shift times are 11pm to 7am.
40 hours per week and weekly paid.
Main responsibilities are -
* Based at the front desk, assisting residents and visitors with all enquiries
* Offering luggage assistance for all residents and escorting them to the apartments ensuring they areaware of all services offered
* Making bookings for taxis, restaurants, theatre, sightseeing attractions and other requests
* Handle incoming/outgoing mail and parcels
* Maintain an excellent level of communication with all departments
* Ensure a full working knowledge of the apartments and services available at all times
* Update stock levels for all items
* Ensure a personalised service is provided at arrival, during stay and departure
* Complete any shopping requests for residents
* Ensure floor and garage checks are completed during the shift
* Keeping lobby areas clean and tidy at all times
* Ordering daily newspapers and magazines
* Any other tasks as required
Requirements
* Previous experience in a similar role
* Good level of English
* Well presented and smart appearance
* Computer skills - full training given on IT systems
* Committed to providing high level of customer service
* Happy to work nights
Interested in the Night Guest Service Assistant role ? Please forward your CV. Due to the high levels of applications, we are unfortunately unable to reply to all candidates