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Freightserve recruitment are looking for an Operations Supervisor who has experience within both Import and Exports. The company are a well-established Freight Forwarder based in the Egham, Surrey area.

Key duties and responsibilities:-

• Involved in day-to-day operational activities

• Client Liaison and escalation point for problems.

• Effective and efficient supervision of the operational team.

• Ensure service levels are maintained.

• Support the team in their daily duties.

• Address failures and analyse root cause.

• Analyse trends on conformance failures to implement change.

• Deal with non-standard issues as they arise.

• Train new staff in company procedures.

• Empower staff and encourage progression.

• Identify and implement new procedures.

• Identify potential sales opportunities and signpost them to the correct departments.

• Support the Operations Manager.

Person Specification:-

• Supervisory experience
• Clear communications skills, with the ability to influence others.
• Leads by example, encouraging and coaching others to communicate effectively with the right people, at the right time using the right medium.
• Able to present arguments in a grammatically correct, structured and easily understood way.
• Is personally committed to and actively works to continuously improve themselves.
• Understands that different situations and levels may call for different skills and approaches; can work to deploy strengths; and can work on compensating for weaknesses and limits.
• Able to build relationships with team members, along with celebrating and rewarding success.
• Confidence to make innovative changes to achieve business success.

* Experience at a small/medium size forwarder is vital.

* Knowledge of all modes Air, Sea, Road Import and Export.

* Must be willing to check emails/monitor out of hours.

Working hours are Monday to Friday 9:00am - 5.30pm

They will be the opportunity to have hybrid working in the future

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry