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Job Role Summary:

Neilson is all about providing exceptional holidays to our guests. This journey starts with the Sales Team.

Our sales team provides a friendly, efficient, and professional service to direct customers and travel agents.

As a Neilson Sales Consultant, you will provide accurate information and manage the Neilson holiday booking experience from start to finish via all communication channels.

You will strive to achieve all sales/service targets and help to ensure that Neilson’s excellent reputation in travel is maintained.

Key Responsibilities and Tasks:

* To be precise and numerically accurate in the costing of holidays.

* Take personal responsibility for the integrity of every booking you make or amending.

* To immediately highlight any pricing/loading errors to the relevant departments.

* Delivery of all personal KPI’s.

* Adhere to all operational standards, policies & procedures.

* Participate in outbound calling/marketing campaigns.

* To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required.

* To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries.

* To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business.

* Be prepared to travel overseas for educational and product knowledge development.

* Attend regular training sessions to keep service skills and product knowledge up to date.

Personal Specification

Essential

* The ability to work well on both an individual level and as part of the wider team.

* Excellent verbal and written communication skills.

* Ability to communicate with all levels of external/internal customers.

* To develop and maintain excellent working relations with colleagues and other internal departments.

* To be conscientious in all decisions made relating to the role.

* To be flexible concerning working hours and weekend shifts.

Technical Skills Or Knowledge

Essential

* Numerically accurate.

* General geographical knowledge.

Desirable

* To be commercially aware of holiday sales and trends.

* Knowledge of Microsoft packages: Word/Excel/email/PowerPoint.

Experience & Track Record:

Essential

* Previous sales skills experience.

* Previous customer service experience.

Desirable

* Previous ski or sailing experience.

* Previous Travel Agent or Sales Centre experience.

* Experience working in a results-driven environment to achieve personal targets.

Qualifications, Training, Professional Memberships Or Accreditations

* Educated to GCSE level or higher in Math and English, or equivalent.

Neilson Benefits:

- 25 days holiday + bank holidays. Option to purchase 5 days holiday as extra.

- Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%).

- Life Assurance x 2 salary.

- Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc).

- Modern, friendly, casual, upbeat office atmosphere.

- Free on-site gym & shower facilities.

- Free parking within a 10-minute walk from the office.

- Office secure bike storage.

- Great office location in Brighton Marina.

- Highly preferential holiday deals (70% discount + additional discount for children).

- Remote working options.

- Office kitchen/bar – Coffee & tea making facilities.

- Office pool table & darts board.

- Daily fruit basket.

- Free drinks fridge & snacks.

- Cycle to work & Tech scheme (salary sacrifice)