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Position: Customer Service Representative (5-week Temporary position)
*This is a temporary position with an expected duration of approximately five weeks. Please note that the role will conclude on short notice and does not offer the potential for ongoing employment.
Salary: £24,360.00 per annum (PRO RATA)
Location: Glasgow
Hours: 37.5 hours per week
We are advertising this Temporary Customer service representative role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.
Job Purpose:
The role will involve answering inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently, all customer related faults and enquiries. You will monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines.
Key Accountabilities:
* Ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
* Ensure the accurate input of data and the completion of all relevant fields throughout each call.
* Liaise with Engineers in order to prioritise calls enabling swift response times.
* Manage after call activities to effectively manage workload and service levels.
* Communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues.
Qualifications:
* Experience in a similar customer service-based role is essential.
* Experience with Inbound/ outbound calling
To apply for this role please submit your full and up to date CV to Haley Small at PDA Search and Selection