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Customer Service Advisor

Contract Type: Permanent
Location: Gloucester
Salary: £24,100, rising to £25,600 within 18 months
Schedule: Monday – Friday, 9-5

Why Join them?

Be part of a fast-growing team in Gloucester! My clients are expanding their Motor Claims department and need enthusiastic individuals to be the friendly voice their customer’s trust.

Benefits:

* Flexible Working: Hybrid options after training.

* Holiday: A minimum of 31 days holiday.

* Health Support: Dental, health plans, mental health resources, yoga, and mindfulness activities.

* Financial Perks: Annual bonuses, salary reviews, pension, savings, and loans.

* Work-Life Balance: Well-being activities, sports events, and a return-to-work program.

* Family Support: Maternity/paternity leave, life assurance, and critical illness cover.

* Tech Discounts: Deals on wearables, tablets, and laptops.

* Transportation: Car salary exchange, cycle scheme, and vehicle breakdown cover.

Job Responsibilities:

* Assess Claims: Review claim details, assess damages, and ensure compliance with policy terms.

* Spot Fraud: Identify and escalate any signs of fraud.

* Understand Customers: Clarify and meet customer needs and expectations.

* Communicate Clearly: Provide consistent updates to both customers and colleagues.

* Handle Caseload: Manage claims efficiently, keeping accurate records and documentation.

* Make Decisions: Approve or deny claims within your authority, delivering decisions with empathy.

* Stay Professional: Treat customers fairly and professionally at all times.

Required Skills and Experience:

* Customer Service Excellence: Deliver top-notch service and create positive experiences.

* Positive and Adaptable: Embrace change and thrive in a team environment.

* Strong Communicator: Write clear, professional letters and communicate effectively, both in writing and verbally.

* Skilled Negotiator: Persuade and influence while maintaining empathy.

* Time Management: Meet deadlines and manage your time efficiently.

* Detail-Oriented: Ensure accuracy and attention to detail in all tasks.

Interested? Send your CV to Louis at i2i Recruitment today!
We value diversity and inclusion in our hiring process. Due to current circumstances, we may not be able to respond to every applicant. If you don't hear from us within 5 working days, please consider your application unsuccessful this time