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Technical Trainer (NOC)

* Location: Aldgate London, E1 8EU

* Hours: Monday – Friday 9:00am – 17:30pm (Hybrid)

* Salary: £75,000 - £85,000 plus Company Benefits

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role

We are seeking a Technical Trainer to take lead in the development of our award-winning network operations centre. You will play a crucial role in developing and managing training road maps, bridging development gaps and understanding upcoming requirements to elevate the team.

Designing and presenting hands-on training lectures, training videos and briefings on (but no limited to) the following topics:

* Basic Computer Networking and troubleshooting.

* LAN administration, configuration and maintenance of network devices such as:

* Switches

* Routers

* Network access control servers

* Wireless Networks / access points

* Routing. Configuration and troubleshooting of both static and dynamic routing protocols.

* Firewall administration, configuration and troubleshooting:

* Security best practices

* Security and NAT policies

* VPNs remote access and site-to-site

* System training

* Processes

* Success in this role will see you understand the portfolio of exponential-e and the existing structure within the first 3-6 months.

What you’ll need to succeed

* Previous experience producing training courses and materials.

* Previous experience conducting training sessions with small to medium size groups.

* Strong experience with ITSM and CMDB tools.

* Strong experience working with Fortinet products especially FortiGate firewalls.

* Solid understanding of network security principles and best practices, including firewalls, VPNs, and intrusion detection/prevention systems.

* Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level

* In-depth knowledge of networking protocols, technologies, and architectures (e.g., TCP/IP, VLANs, STP, BGP, OSPF).

* Hands-on experience with network equipment from vendors such as Cisco, Juniper, and Palo Alto Networks

* Strong problem-solving and decision-making abilities, with a focus on driving results and continuous improvement.

What we offer

Autonomy and freedom to manage your own time and workload

* Hybrid home and office working

* Engage in work that makes a real difference

* Vibrant company culture with a wide range of events and social activities throughout the year

Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group!

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