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Alliances Front Office Coordinator 

Newcastle, NE12 8BU 

Salary: Starting at national living wage (£22,308), can achieve £27,000 - £30,000 with on track earnings  

Working Hours: 37.5 hours per week 

Shift Patterns: 7.5 hr shifts between 9am to 5:30pm, Monday – Friday  

Holidays: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays. 

Verisure Services are looking for Alliances Front Office Coordinator to join our Newcastle team in Quorum Business Park. 

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. 

Job Responsibilities: 

Provide excellent customer service within the Alliances team 

Speaking to customers over the phone  

Establish and build rapport developing great customer service 

Dialling customers to arrange their installation appointment over the phone (outbound campaign) 

Answer customers’ queries 

Update information in our customers’ records 

Dealing with Alliances customer questions and queries effectively 

Co-ordinating with other Verisure departments regarding Alliance customers (for example the Backoffice team or Customer Services team) 

Skills & Experience: 

You have previous call centre, customer service or sales experience in a B2C environment 

You are self-confident, customer-focused and a results-oriented person 

Excellent written communication skills with problem solving attitude 

Strong computer and MS office skills 

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: 

Enjoy your birthday off as a special treat. 

Satisfy your cravings at our onsite coffee shop and our canteen. 

Stay active with discounted gym and health club memberships. 

Access private healthcare and MediCash cash plan. 

Unlock a world of freebies and discounts with PerkBox. 

Earn rewards through our employee referral program. 

Enhanced maternity and paternity scheme. 

Enjoy discounts on our alarm systems. 

Contribute to a greener lifestyle with the Cycle to Work Scheme. 

Verisure Career Opportunities 

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. 

Diversity & Inclusion 

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. 

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. 

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. 

Ready to join our team 

and make your dream job a reality? Apply today and we’ll get in touch! 

Be you. Be more. Be Verisure. 

All employees must complete a DBS check, provided by Verisure to all successful candidates