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Complaints Handler

Hinckley

£24,000 - £26,000

Are you an experienced Complaints Handler looking for the next step up in your career?

We are looking to recruit a Complaints Handler to work for our well established and market leading client based in Hinckley.

You will be the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing tailored client solutions.

The ideal candidate will have a proven track record in customer service and resolving client issues in a fast paced environment.

Responsibilities for this Complaints Handler role:

* To ensure that all member service issues whether verbal or written are acknowledged in line with the complaint’s procedure

* To ensure that all member complaints are thoroughly investigated

* To ensure that all member complaints are resolved in a timely manner

* Accountability for obtaining a prompt response to member queries, service issues and requests to cancel

* Review of member complaints

* To contact members to activate their account and book the initial appointments

* To receive member and consultant telephone calls and resolve queries, service issues.

Person specification for this Complaints Handler:

* Highly motivated with the ability to communicate knowledge effectively within the team

* Ability to work in a fast-paced environment

* Strong time management skills

* A consultative and friendly approach with the ability to work under pressure

This is a full-time permanent Complaints Handler position, working Monday to Friday 9am – 5pm. Company perks include a profit share scheme, monthly incentives AND the day off on your birthday!

This is a full-time permanent Complaints Handler role based in Hinckley offering a salary of up to £26,000. If this sounds like something of interest, please apply and contact Simon Pawsey at Coulter Elite Resourcing