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Customer, Service & Scheduling Manager, Based: Wakefield, Salary up to £45k + car allowance & excellent benefits package.

We require a Service Manager to work for a leading business specialise in the hire of modular / portable buildings and associated products. The ideal candidate will have experience of managing operational teams to deliver customer services and scheduling of engineers / service / maintenance personnel. This could suit candidiate with experience in a Regional Facilities Manager, Regional Installation & Service Manager, Customer Service Manager, Scheduling Manager or similar. The official job title for the role is Service Support Manager.

The role:

As the Service Manager, you will lead the Customer Service team, Project Support Co-ordinators and the Maintenance and FM team. Responsibilities will include managing end-to-end customer support throughout the contract, enhancing processes and upholding high service standards consistently. You will demonstrate robust leadership skills, excellent communication, and collaboration abilities, along with a genuine passion for delivering outstanding customer service.

Lead and develop the Customer Service, Project Support, and Maintenance teams with clear objectives.
Oversee training, performance management, and team cohesion.
Manage overtime, holidays, absences, and hotel bookings for traveling service staff.
Ensure safety compliance on-site with correct RAMS and prioritize internal resources over third-party use.
Oversee financial processes for accurate invoicing and act as a key integrator with stakeholders.
Address customer issues escalated by service teams, manage order placement, and analyse feedback for improvements.
Oversee the email case management tool and KPIs, ensuring best practices and collaboration.
Manage new customer requirements.
Produce relevant reports, manage damage invoicing, resolve customer and supplier issues, and complete month-end reconciliation.
Conduct root cause analysis and implement process improvements for productivity.
Work with cross-functional teams to improve processes and systems continuously.
Candidate requirements:

Previous experience in a similar role e.g. Regional Installation & Service Manager, Regional Facilities Manager, Customer Delivery Manager, Customer Service Manager, Scheduling Manager.
People management, leading objective setting, maintaining training records and fostering a positive work culture.
Analytical skills for data interpretation to assist process improvements.
Ability to evaluate situations, identify problems, and find effective solutions.
Customer Service Management
SMSTS
If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

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Key words: Regional Service Manager, Regional Facilities Manager, Regional Logistics Manager, Installations Manager, Customer Delivery Manager