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Senior Complaints Lead (housing)

Location: North London

Salary: £(Apply online only) per day

Duration: Temporary

Greenacre are pleased to be supporting a North London based Housing Association with their recruitment of an interim Senior Complaints Lead.

The ideal candidate will have experience of reviewing Stage 1 and 2 complaints.

What will you do in the role?

* Leading in reviewing Stage 1 complaints that have turned into Stage 2

* Investigating Stage 2 complaints

* Fact finding on why complaints have escalated

* Liaising with the complaints team and the contractor

Who would excel in this role?

* Excellent knowledge of Stage 1 and 2 complaints

* Good written communicator

* Car driver

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business. Please contact Kelly Power on (phone number removed)