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Brook Street Social Care are proud to be working with an established and large supported living service covering all of Wirral and Cheshire for both mental health and learning difficulties and disabilities.

Role: Deputy Service Manager
Sector: Learning Difficulties/Disabilities - Complex Needs
Location: Wirral
Salary: £25,500 per annum, dependent on experience

Job Purpose:

To support the Service Manager to plan, manage and co-ordinate the work of a team to ensure the optimum use of resources and the delivery of effective support for vulnerable people in the community.
To provide advice and guidance to staff. To mentor and induct new starters and be the first point of contact in the response to complaints/enquiries.
To manage risks, supporting the team to enable people to maximise their potential.
To liaise internally and externally and work with colleagues from other agencies to share best practice and knowledge and ensure clients achieve optimum outcomes.
To deputise for the Service Manager in their absence
Responsibilities:

To support and in some cases line manager staff to deliver a service of excellence, ensuring that the service capacity is maximised at all times. Alerting the Service manager to any instances of poor performance and taking the first steps in absence management
To support staff in the undertaking of relevant risk assessments and reviews, as required to ensure the effective development of staff and delivery of the service. To ensure that every client has an up to date support plan and risk assessment.
To complete prompt, efficient, sensitive and high-quality assessments and support planning for clients, ensuring that effective goals are set to achieve maximum outcomes.
To be innovative and creative in looking at ways to improve service delivery, support projects as required to improve efficiency and quality of service.
Overseeing delivering of support, ensuring that staff comply with quality, health and safety standards in line with CQC requirements where applicable
To work with a variety of health and social care professionals to ensure that the client receives the best outcome possible.
To ensure own training is kept up to date and all services provided adhere to required standards and quality systems.
To provide hands on support for clients and spend time on rota
To take part in on call duties as required
To work flexibly across a 7 day rota to meet the needs of the service
Qualifications:
To be successful for this role, you must hold the following qualifications;

Health and Social Care Qualification relevant to the role such as NVQ Level 3
Knowledge and experience of working within the relevant client group
Excellent communication skills
Good time management skills and prioritising skills
Flexible and adaptable to changing environments, processes and procedures
Willingness to work flexibly in order to meet the needs of the service
To discuss this role further and apply please 'attach' your CV, and a confidential chat will then be arranged.

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