Login to Apply

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Interviews will be onsite on 2nd and 3rd October.

Our Customer Support teams work in a fast-paced environment and interact with many teams across our business. They provide a key service to our customers, dealing with incoming calls relating to Income, Tenancy and Repairs.

We are looking for a Team Leader to Manage one of our Repairs Teams and provide effective support and guidance

This is based from our Customer Hub in Binley. Customer Support is operational from 8am to 8pm Monday to Friday, and 8am to 1pm on a Saturday.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you'll achieve

Lead on a service, dealing with noncomplex repairs cases via inbound calls, email and webchat.

Manage, motivate, and drive performance with a team of Customer Support Repairs Advisors.

Identify training needs and provide coaching.

Work with contractors, wider teams to drive a first call resolution.

Review and improve current process, sourcing solutions for improvement.

Work within an operational team, to provide customer focused service in a shift pattern

What you'll bring

Essential skills

Ability to effectively manage people either through experience or management training.

Ability to have constructive and challenging conversations.

Ability to deliver effective working relationships both internally and externally.

Good PC Skills including Word and Powerpoint

Experience of working to targets, supporting a complex business

Able to participate in out of hours rota / work within shift pattern required.

Excellent communication and relationship building skills.

Desirable skills

Established Team Leader – direct line management experience

Housing repairs experience

Experience of working within a Contact Centre Environment

Intermediate MS Excel

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application

Interview(s)

Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check