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Job Description

We are looking for an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Coordinator (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Great Shelford. As a Customer Service Coordinator you will provide property management and tenancy support services to branches, landlords and tenants.

What's in it for you as a Customer Service Coordinator?

Get full training and development

A good understanding of estate agency business

Fast paced, fun environment

Regular team meetings

Full company briefings

A career pathway

Key responsibilities of a Customer Service Coordinator

Act as a central point of contact managing the effective resolution of queries from clients and staff

Coordinating urgent and routine repairs and maintenance

Liaising with trades people/contractors and keeping customers up to date

Organising safety inspections and managing remedial works

Liaising with landlords following regular property visits

Assisting customers with general tenancy queries

Carrying out weekly partnership calls with colleagues and welcome calls with new customers

Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners

Providing a first-class service to maximise customer retention

Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Customer Service Coordinator

Strong customer service skills and confident communicator

Ability to stay calm under pressure

Excellent negotiation and influencing skills

Excellent planning and organisational skills

Good analytical ability

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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