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Your new company
Hays Technology are currently recruiting a Systems Manager. This well respected, not-for-profit sector organisation have a large shared service centre based in Sunderland.

Your new role

Responsibility for overseeing the end-to-end management, oversight, and optimisation of IT systems including integrations. This includes ensuring system reliability, security, and performance, as well as supporting users and driving continuous improvements.
Collaborate with business stakeholders and Business Analysts to gather and document requirements for new systems or enhancements to existing systems and
integrations.
Conduct thorough analysis of business processes and workflows to identify opportunities for improvement.
Translate business requirements into technical specifications and use cases for Solution Architects, Systems Analysts, Infrastructure, Third Parties and Development
teams.
Continuously assess system performance and identify opportunities for optimisation and improvement. Develop and implement strategies to enhance system capability, scalability, security, and efficiency.
Stay informed about industry best practices and emerging technologies to recommend innovative solutions for system enhancement.
Collaborate with vendors to work in partnership with their systems roadmap.
Collaborate with the cybersecurity team to ensure that systems meet security standards and compliance requirements.
Implement and enforce access controls, encryption, and other security measures to protect sensitive data and prevent unauthorised access.
Conduct regular audits and vulnerability assessments to identify and address security risks.
Stakeholder Engagement
Vendor Management

What you'll need to succeed

The ideal candidate will possess a strong background in IT systems management, excellent problem-solving skills, and a proactive approach to system ownership.
Bachelor's degree in computer science, information technology, or a related field; relevant certifications (e.g., ITIL, CISSP) are a plus.
Proven leadership abilities and the ability to collaborate effectively in a team environment.
Experience of vendor, procurement and contract management is highly desirable.
Familiarity with relational databases, SQL queries, and data analysis tools is desirable.
Experience with ITIL or other IT service management frameworks is preferred.

What you'll get in return

Hybrid working
Free onsite parking What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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