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Weekend Showroom Host required for a family run business in Southampton
Salary DOE
We are seeking a talented weekend Showroom Host to join our clients team in Southampton, Hampshire in a weekend role.
Objectives
* Ensure the highest level of customer care and satisfaction at all times
* Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
* Answer all internal and external calls swiftly and direct them effectively
* Help Retailer to achieve industry-leading standards of process efficiency and cost control
* Ensure compliance with company policies and industry guidelines
* Ensure the Reception/Welcome Area of the business is kept clear of clutter at all times
* Ensure any personal items are kept out of sight
Measures
* Showroom Audit
* Customer satisfaction (CEM)
* Conversion and follow-up rates
* Mystery Shopping
* Quarterly & Annual Reviews
Key Tasks
* Record each sales opportunity, contact and follow-up accurately onto daily activity control system
* Maintain the Service Log throughout the day and update customers accordingly
* Assist the Sales Manager / Brand Manager in planning sales campaigns and promotions to maximise Vehicle sales
* Approach and receive customers promptly and courteously at all times
* Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Aftersales Manager or Brand Manager when needed
* Maintain a tidy work area
* Ad-Hoc Clerical duties in busy/peak times
Full company details available on application. Apply now with your full CV to Sharron at WeRecruit Auto Ltd quoting job reference ST1515
Showroom Host - Weekend jobs - Reception - Receptionist - Meet and Greet - Host - Automotive - Motor Industry - South Coast - South of England - Hampshire - Southampton - Portsmouth - Poole - Salisbury - Winchester - Fareham
Full Time - Permanent - Job
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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities