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Job Summary:

We're seeking an enthusiastic and versatile Business Operations & Technology Coordinator to join our team. This newly created position is perfect for someone who thrives on variety, enjoys problem-solving, and has a passion for using technology to improve business processes. You'll play a crucial role in enhancing our operational efficiency and driving the adoption of technology across the company.

Key Responsibilities:

1. Project Coordination (25% of time)

- Lead and facilitate both internal and client-facing projects

- Create and maintain project timelines and Gantt charts

- Coordinate and facilitate a key project to review existing use of technologies, including CRM and other software packages

- Identify opportunities for process improvements and technology adoption

- Collaborate with functional managers to embed efficient project management processes

- Support the implementation of new initiatives and change management processes

- Ensure all projects are running to plan and deadlines are met

2. Cross-Team Coordination and Technology Support (25% of time)

- Foster communication and collaboration between different teams

- Ensure effective use of Microsoft tools (Office 365, Teams, OneDrive, SharePoint)

- Provide guidance on Microsoft Dynamics CRM and support its optimization

- Work with managers to integrate technology into daily operations

- Facilitate cross-functional meetings and workshops

3. Knowledge Management and Standard Operating Procedures (25% of time)

- Develop and maintain a comprehensive company-wide knowledge library

- Ensure SOPs are up-to-date, efficient, and fully integrated into our knowledge management system

- Collaborate with department heads to document and improve best practices

- Lead initiatives to promote knowledge sharing and best practice adoption across the organization

4. Executive Support and Administration (15% of time)

- Manage directors' diaries effectively, including scheduling and prioritizing appointments

- Support directors with time management and meeting preparation

- Arrange high-level meetings and prepare necessary materials

- Conduct research and prepare reports to support executive decision-making

- Handle sensitive and confidential information with discretion

5. Training & Development (10% of time)

- Design and create engaging training materials

- Work with team leaders to identify training needs and develop tailored solutions

- Facilitate workshops and training sessions on project management, knowledge management, and technology tools

- Develop resources to support ongoing learning and skill development across the organization

Person Specification:

Essential Qualifications and Skills:

1. Bachelor's degree in a relevant field OR equivalent work experience

2. Excellent knowledge of Microsoft Office 365 suite, particularly Teams, OneDrive, and SharePoint

3. Familiarity with or willingness to quickly learn Microsoft Dynamics CRM

4. Strong project management and coordination skills

5. Exceptional communication and interpersonal skills

6. Ability to work on own initiative and proactively manage multiple priorities

7. Demonstrated ability to work effectively in a cross-functional environment

8. Strong problem-solving skills and meticulous attention to detail

9. Ability to be assertive and proactive when working with busy managers

What We Offer:

- Salary Range: £28,000 - £33,000 per year, depending on experience

- Office-based role with hours from 8:30 AM to 5:00 PM

- Opportunity to shape a new role within a growing company

- Potential for career progression as the role evolves

- Chance to make a significant impact on company-wide operations and technology use

- Competitive benefits package

- Continuous learning and development opportunities