Housing Support Officer

Birmingham, West Midlands
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Tenant Support Officer

Hawthorn Park, Birmingham (with travel to other sites)

35 Hours

£21,840 pa

Our client was founded as a charity in 1946 to provide a variety of services for older people. Today it continues to provide a range of accommodation, care and support, including independent and supported housing, care homes with nursing and Day Care places within their care homes.

Your Role:

* To enable tenants to create a mutually sustainable environment for themselves, friends and other workgroups in the community.

* To undertake and ensure the proper administration, management and maintenance of the building in accordance with company Policies & Procedures.

* To be involved with the provision of support planning and advice to ensure maximum support for tenants via both statutory and voluntary groups, enabling independent living.

* Provide advice and offer direction to tenants regarding their rent account and benefit alternatives.

* Travel to other sites as required.

Your Responsibilities:

* To recognise and identify the care needs of tenants. Undertake direct hands-on support in the case of an emergency, on a short-term basis.

* To check void properties on a weekly basis to ensure they remain in a re-lettable condition.

* To participate as necessary in the void allocation process by showing potential tenants the scheme facilities and re-letting voids as appropriate.

* Welcome new tenants and introduce them to the services and facilities of the scheme.

* To establish and maintain an efficient administration system, including the carrying out of weekly fire alarm tests.

* To monitor and review, in accordance with Health and Safety requirements, the attendance of support services and other providers to the scheme.

* To monitor the rent accounting system. Assist tenants with rent queries, ensuring that they make their required payment on a regular basis. Report any concerns or queries to the Housing & Charitable Services Manager.

* Collect rent payments from tenants, issue receipts and record on computerised banking sheet. Ensure that the rent payments received are delivered to Finance.

* Ensure the building is repaired and maintained in accordance with procedure.

* Encourage social activities amongst the tenants, particularly those that include the wider community. In consultation with the Housing & Charitable Services Manager, encourage the use of scheme facilities by other organisations.

* To monitor and supervise the cleaning/maintenance of common parts within the scheme.

* To attend and participate in training, seminars, meetings and conferences as required.

* To liaise with the sub-contracted monitoring centre, giving and receiving information regarding tenants when handing over and receiving back the responsibility of the scheme.

This post is subject to satisfactory enhanced disclosure.

If you have a passion for providing a high-quality service, this is the role for you

Job Info
CV-Library logo
Job Title:
Housing Support Officer
Company:
CV-Library
Location:
Birmingham, West Midlands
Salary:
£21840 Per annum
Posted:
Dec 3rd 2024
Closes:
Jan 3rd 2025
Sector:
Charity
Contract:
Permanent
Hours:
Full Time
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