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Foster + Partners

IT Support Analyst

Permanent

London, Battersea

Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability.

The Technology Service Desk Analyst will work in a busy and challenging environment at Foster + Partners providing 1st line IT support and guidance to internal customers via telephone, email and face to face. The role demands a very high standard of customer service and a willingness to provide excellent IT support services

Qualities and Skills required

• Have completed ITIL Foundation certificate in Service Management

• Excellent telephone manner

• Good working knowledge and experience with Microsoft Operating Systems

• Good working knowledge and experience with the Microsoft Office suite including Office 2010 and 2013

• Good working knowledge and experience with remote administration tools

• A general understanding of network technologies, VPN, remote access solutions, terminal servers and virus protection tools (Symantec)

• Experience working with a broad range of systems and peripherals including laptops, printers and plotters

• Experience with using call logging software • Knowledge of common software applications and willingness to learn about others used in the practice

• Knowledge and experience of Active Directory and Exchange administration in a professional capacity

• Good knowledge of iOS and Windows devices and configurations

• Able to work 8 hour shifts Monday – Friday, between 8:00 – 19:00 on a rotating weekly basis

• Able to demonstrate a high degree of flexibility including shift and out of hours working

• Excellent written and verbal communication skills – articulate and diplomatic manner

• Able to manage sensitive and sometimes confidential information

• Self-motivated and able to take responsibility

• Resilient to cope with conflicting demands, able to prioritise duties and work effectively under pressure (while remaining calm and professional at all times)

• Able to demonstrate initiative and a proactive approach to daily tasks

• Good interpersonal skills

• Able to demonstrate the ability to undertake the above responsibility.

• Excellent organisational skills.

• Excellent communication skills both written and verbal.

• Able to work as part of an effective team assisting and supporting team members

• Able to carry out tasks which require lifting and bending

• Legally able to work in the country in which the position is based.

In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus