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Award winning Tour Operator with offices in Dorset and Suffolk are experiencing high demand and business growth. They are seeking a GDS Expert to work as a Ticketing Executive in Client Services Team. This is a Mon-Fri office hours, £28k pa plus benefits and good long-term career potential to grow with the company. This position can be office based, hybrid or fully remote. Successful candidates must have strong customer service skills, together with the ability to work under pressure as part of a flexible and professional team.

JOB DESCRIPTION:

As a Ticketing executive you will be based within the Client Services team and deal with issuing tickets and producing documents.

⦁ Daily running of Amadeus and consolidator queues, ticketing deadlines, issuing tickets, actioning schedule changes, quoting fares, and reissues/refunds.

⦁ Updating BSP reporting daily.

⦁ Ensuring fare and booking sheets are up to date.

⦁ Interacting with customers daily, answering their questions and directing them to the appropriate department for their needs.

⦁ Ensuring invoicing and documentation is accurate and delivered within appropriate timescales.

⦁ Staying updated on developments and liaising with management.

⦁ Supporting sales team members to help them meet Company goals.

⦁ To handle personal data in accordance with the organisation's data protection policy.

EXPERIENCE REQUIRED:

Previous fares and ticketing experience including airline private fares
Experience of working on a GDS system preferably Amadeus
High level of airline fares and ticketing knowledge
Effective administration, planning and organisation skills with strong attention to detail and accuracy
Great communication skills - both verbal and written
Previous experience in a customer service role where you can demonstrate exceptional customer service skills
Good IT/Computer skills. MS Office including Excel and Outlook

THE PACKAGE:

Starting salary is up to £28k pa dependent on experience plus company benefits. This position can be office based, hybrid or fully remote. If you are ambitious and willing to get your head down and work, there is every opportunity to grow with the business.

INTERESTED?

Please follow the instructions to apply, attaching your CV. For any questions please contact katy on (phone number removed) or email (url removed)