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Customer Service Administrator
Monday to Friday - 7am to 5pm

Onsite - Birmingham

We are currently recruiting for a Customer Service Administrator to join our clients growing team. You will be joining a market leading organisation dealing with both customers and internal and external teams.

So if you are experienced within customer service and administration then APPLY NOW!

Role:

Daily

* Liase with customers via telephone, email, and written form, to ensure they are fully aware of the works to be completed on their property.

* Contact customers daily with updates regarding their complaints or enquiries, ensuring resolutions are achieved within the Customer SLAs.

* Book in meetings with surveyors on potential clients, ensuring that times and dates are communicated to relevant parties.

* Support surveyors with arranging their diaries, including meetings with the customer and client, ensuring all are arranged within the required SLA’s.

* Complete close out with customers, to ensure standards for both them and the client have been met, and they are happy with the service provided.

* Ensure all customer enquiries are responded to, in a professional, and timely manner.

* Attend and participate in daily calls with operations, to ensure works are on target, ensuring any updates are cascaded to relevant customers.

* Chase operations for updates on all Customer Complaints/ Enquiries within the customers SLAs.

* Update complaints from Clients or Customer’s via internal reporting systems, within a timely manner.

Weekly

* Attend and participate in weekly performance meeting to be held with line manager to discuss any issues, and any beneficial feedback.

* Attend and participate in weekly meetings with surveyors, to ensure all works are on target for being achieved, to ensure that customers are kept up to date with the progress of their works.

Adhoc

* Attend mandatory training courses as defined within the company training matrix.

* Keep up to date with legislation and record ‘Continued Professional Development’ (CPD)