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Job Title: Customer Service Administrator 
Salary: £26,700 per annum 
Location: Swindon 
Contract: Permanent
Hours: 39.5 hours per week (Rotating shifts 2 weeks – earlies & lates)

Monday – Thursday 7:30 AM – 5:30 PM, Friday 7:30 AM – 5:00 PM

Monday – Thursday 9:00 AM – 6:30 PM, Friday 9:00 AM – 6:00 PM

Swindon Pertemps are currently recruiting in the SN5 for a customer service administrator. If you thrive in a fast-paced environment and have excellent communication skills, this role is for you!

Healthcare (bupa)

On -site gym

Quite room for relaxation

Break areas with pool and darts

Key responsibilities

Handling customer calls, scheduling, and prioritising work

Managing diaries and booking appointments

Taking payments and processing invoices

Keeping customers informed of any delays or updates

Ensuring accurate data entry and maintaining records

Creating and processing daily reports to meet deadlines

Coordinating and supporting Field Support Engineers’ schedules

Placing warranty and service calls for engineers

Assisting sales teams in promoting products to customers

About the right candidate:

Flexible and adaptable to different tasks

Bubbly with a positive attitude

Motivated to Learn and develop new skills

Polite and professional in customer interactions

Resilient when handling complaints and queries

If you have a strong phone manner, experience in customer complaints, scheduling, and appointment booking – we want to hear from you! Call Pertemps Swindon and ask for Snix if you want to discuss further