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Scheduler/Service Co-ordinator
Temp to Perm
Location: Uxbridge
Salary: £24,000 -£28,000

We are seeking a dedicated Service Co-ordinator to join a fantastic team in Uxbridge. The successful candidate will play a crucial role in ensuring our customers' needs are met through constant communication and excellent organisational skills, facilitating the smooth completion of jobs from start to finish.

Key Responsibilities:

Answering phone calls and logging jobs
Addressing customer queries efficiently
Arranging engineer visits and site parking
Preparing site visit paperwork
Daily communication with engineers
Controlling and scheduling engineers' workloads
Downloading job information
Preparing parts and paperwork for engineer collection
Providing on-road and on-site job support
Checking parts received before scheduling
Reviewing open jobs weekly
Monitoring job progress to ensure timely completion
Uploading engineer information to customer systems
Maintaining the engineers' scheduled work diary
Updating customer call log systems
Standby Rota:

Participating in an out-of-hours emergency response cover on a rota basis (one week in four)
Screening emergency calls before forwarding them to the on-call engineer
Receiving additional pay for standby duties
Requirements:

Excellent communication and organisational skills
Ability to manage multiple tasks and priorities effectively
Experience in customer service or a similar role is advantageous
Proficiency in using computer systems and software for job logging and scheduling
Willingness to participate in the standby rota and handle emergency calls
Benefits:

Competitive salary
Additional pay for standby rota participation
Opportunities for professional development and career progression
If you are a proactive individual with a passion for customer service and organisational excellence, we would love to hear from you. Join our team and contribute to our mission of delivering exceptional service to our valued customers. We are a small friendly team, and have a little dog as a regular visitor.

Apply now to take the next step in your career!

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

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