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Nelson Recruitment Services are currently representing our client who are a reputable international Manufacturing business. Our client is now looking for and experienced Internal Sales Executive to join the business on a permanent basis.

As an Internal Sales Executive you will Effectively manage customers by ensuring orders are processed within relevant timeframes and handle queries to a high level of customer service. Promote the company’s products through monthly outbound telephone campaigns. Communicate effectively with internal teams to provide a high level of customer service. Support the Team Leader as required including preparing quotations, supporting account credit and debit administration.

Key Responsibilities:

Use computerised systems to process customer orders, check inventory and respond to customer issues (including debits and credits), capture customer interactions.

Process and progress orders through to dispatch.

Maintain telephone contact with customers, external sales teams, and transport companies to ensure a timely communication flow between all parties.

Respond to customer enquiries relating to stock, pricing and discount and provide 1st level technical support where possible.

Engage in outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc.

Provide customer quotations.

Provide the external sales team with information relating to quotations, customer accounts etc.

Organise transport for non-standard deliveries.

Ensure deliveries are progressed and any issues relating to delivery are dealt with efficiently, with the correct escalation where necessary.

Liaise with all departments on issues relating to product manufacture, assembly etc.

Provide general administrative duties to support the UK team as directed by Team leader.

Any other duties of a similar nature as required.

Requirements:

* GCSE level or Equivalent

* Computer literate – intermediate level or above in Word and Excel

* Working knowledge of CRM systems e.g., Salesforce or Infor would be desirable.

* Good telephone manner

* Ability to build rapport with customers.

* Office Administration

* Ability to work as part of a team and on your own initiative.

* Ability to prioritise own workload and manage own time commitments.

* Willingness to go the ‘extra mile.’

* Flexibility

* Mindfulness.

* Willingness to share ideas and improvements.

Salary: £25,000 - £28,000

Benefits:

25 days annual leave

Festive shutdown at Christmas

Companywide bonus scheme

Service and recognition awards

Training and development opportunities

Company Pension

Life Assurance 4x salary

Discounted Gym Membership

Enhanced family friendly policies

Free annual flu vaccination vouchers

Employee assistance programme including a 24/7 GP service.

Cash health plan

Free home cyber security training

Cycle to work scheme.

Free onsite parking

How to Apply:

Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.

This vacancy is being advertised on behalf of Nelson Recruitment Services. The services of Nelson Engineering Solutions Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Additional pay:

* Performance bonus

* Yearly bonus

Benefits:

* Canteen

* Free parking

* On-site parking

Schedule:

* Monday to Friday

Application question(s):

* Have you previously done a account management role

Work Location: In person