Login to Apply

As Service Manager you will be joining a highly successful market leading global manufacturing business based in Banbury. The role is full time and permanent offering a salary of up to £50,000. The company are on a real path of growth, and this is an opportunity to be part of this.

Purpose of the role: To support and manage the engineers working across projects in the UK and Ireland delivering exceptional levels of customer service. With frequent client visits in the UK and Ireland the role is 3 - 4 days office based with 1 day out in the field.

Key Accountabilities and Responsibilities of the Service Manager:

Directing and delegating service tasks
Monitoring current projects to ensure project delivery
Managing service team, training and coaching
Monitoring customer complaints, create methods to improve service delivery
Managing the service desk, improving efficiencies
Overseeing aftersales service
Working with sales and project managers to deliver to customers
Auditing work carried out to ensure the highest standards service delivery, efficiency and productivity goals are metKey Skills Required for the Service Manager:

Experience as a service manager within manufacturing, FMCG, machinery, engineering or large heavy goods installations
Experience managing service engineers
Strong leadership skills
Ability to support and nurture a positive culture
Managed and delivered high levels of customer service
An effective problem solver, aways putting service first
Ability to perform under pressure and remain consistent
Organised and detail orientatedWhat's in it for you?

A competitive salary of up to £50,000
Company car, phone and laptop
Company assisted private healthcare
Pension scheme
25 days holiday + bank hols
In house and on the job training and development