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Motor Claims Handler

8:30am - 17:00pm Monday to Friday (office based)

25 Days Holiday + bank holidays

Salary £26,000-£30,000 dependant on experience

Manchester city centre

Do you have motor claims handling experience?

Have you managed claims from cradle through to grave?

MPJ Recruitment are currently representing a specialist insurance and underwriting company in the motor insurance industry. Our client act within the General Insurance & Broking sectors of the insurance claims process and their management boast over 50 years experience in the industry.

Motor Claims Handler Duties

* Receive and assess claims information from policyholders, clients, and third parties.

* Investigate and verify the validity of claims through documentation, interviews, and inspections.

* Process claims in a timely manner in accordance with company policies, procedures, and regulatory requirements.

* Evaluate the policy terms and conditions to determine indemnity.

* Assess damage or loss and determine the appropriate compensation or settlement amount.

* Liaise with adjusters, investigators, and legal teams to gather necessary information and documentation.

* Communicate with Brokers, policyholders and claimants, providing updates on the status of their claims.

* Address inquiries, explain claim processes, and resolve any disputes or complaints.

* Ensure a positive and supportive experience for clients throughout the claims process.

* Negotiate settlements with claimants, third parties, or their representatives.

* Ensure that claims settlements are in line with company policy, industry standards, and legal regulations.

* Maintain accurate records of all claim’s activities, including phone calls, emails, and correspondence.

* Prepare reports and documentation for internal teams, management, or regulatory authorities.

* Ensure compliance with data protection laws and maintain confidentiality.

* Identify potential fraud or claims irregularities and escalate to the appropriate teams for further investigation.

* Review and analyse claim trends to support the improvement of claims processes.

* Work closely with underwriters, legal advisors, and other departments to facilitate the claims process.

Motor Claims Handler benefits:

* 33 days holiday

* Fully paid training

* Annual bonus

* Salary reviews

* Company pension

* Excellent career progression

* Company social events

* Superb working environment

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