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Job Title: Senior IT Technician
Company: Meridian Business Support - Leading Recruitment Business (Top 100 Companies to Work For)
Location: Wythenshawe, Manchester
Salary: Competitive + Benefits

About Us:
We are a dynamic, award-winning recruitment business recognized as one of the top 100 companies to work for. Known for our commitment to excellence and innovation, we’re now looking for a skilled Senior IT Technician to join our team. This role is an exciting opportunity to work at the heart of our IT operations, supporting our strategic technology goals while ensuring a seamless experience for all end-users.

The Role:
As the Senior IT Technician, you will play a critical role in supporting our company’s strategic IT plans. You will oversee the IT help desk, providing hands-on support while managing and mentoring a dedicated team. In this position, you'll work closely with various departments to implement and support technology solutions, contributing to our company’s growth and operational efficiency.

Key Responsibilities:

Support and execute the business’s IT strategy to ensure scalability, security, and performance.
Oversee and run the IT help desk, managing ticket resolution and escalation processes.
Lead and develop the IT support team, fostering a collaborative and results-driven environment.
Troubleshoot and resolve a range of technical issues to maintain high levels of user satisfaction.
Manage and optimise Microsoft 365 and related technologies, ensuring best practices and compliance.
Implement and monitor IT security protocols to protect company data and systems.
Collaborate with senior leadership to identify and plan future IT needs in line with business goals.Qualifications & Experience:

Proven experience in a similar role, ideally within a fast-paced, client-focused business environment.
Strong knowledge and practical experience with Microsoft 365, including Exchange, Teams, and SharePoint.
Solid understanding of network infrastructure, IT security, and endpoint management.
Experience managing IT help desks, including ticketing systems and user support processes.
Strong leadership skills with experience managing and developing IT teams.
Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical colleagues.What We Offer:

A dynamic, supportive workplace recognised as a Top 100 Company to Work For.
Opportunities for professional growth and advancement within a thriving business.
Competitive salary and benefits package.
Access to training and development resources to keep your skills sharp and up-to-date.How to Apply:
If you’re a proactive IT professional with a passion for technology and team leadership, we’d love to hear from you! Apply today to join our top-tier team and play a pivotal role in our exciting growth journey. Please send your CV to: (url removed)