Login to Apply

Team: Retail

Location: Malvern, Worcestershire

Work pattern: 37.5 hours per week including weekends and bank holidays

Salary: Up to £24,648 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager:

lead a team of employees and volunteers to deliver the highest standards of customer service in our shop in order to maximise income for cat welfare

demonstrate charity retailing best practice and safety in areas of rotation, pricing, density, visual merchandising, use of space, stock security, shop cleanliness and back of house and till operations

About the Retail team:

we currently operate 100+ shops across the country and an online trading operation for new and donated goods

retail and trading play a key role in growing income and introducing new audiences to Cats Protection

each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece' we have something for everyone

What we’re looking for in our Shop Manager:

previous retail and people management experience

a strong communicator with excellent organisational skills

a highly self-motivated, positive and resilient individual

the ability to build and maintain positive working relationships with a variety of people

strong knowledge of the issues relating to recruiting and retaining volunteers

experience of working to targets and KPIs within a retail environment is essential

What we can offer you:

range of health benefits

25 days’ annual leave plus bank holidays, increasing with length of service

Salary Finance, which empowers you to take control of your financial wellbeing

and much more, which you can learn about