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Contract Support

Shrewsbury

Up to 35K per annum

Resourcing group have an exciting opportunity to join the leading FM & Real Estate company. My client is looking for a Contract Support to join the team in Shropshire. The successful candidate will be primarily responsible for assisting the management team in all elements of service delivery required on the contract. They will also be multi-skilled to meet the wide and varied requirement of the role.

Role responsibilities

Service Delivery

Management of all purchase orders raised, and invoices received for the contract, ensuring accurate reporting and adherence to budgets.

Managing timesheets, expenses, holiday and sickness on the contract.

Prepare and distribute weekly/monthly reports.

Supplier performance management and contract negotiation.

To be competent and confident in the use of a range of relevant IT systems.

To undertake general team administration duties for the Facilities Management operation as directed.

Respond appropriately to customer queries and escalate as appropriate.

Support for Facilities team when required to support contract requirement.

Compliance Management

Delivery of self-performed services as laid down on the Service Level Agreement document for the Contract Support.

Support the Facilities team with continuous improvement to services and procedures.

Maintain personal awareness of all site procedures relevant to the Contract Support role, ensuring that any required changes to procedures are brought to the attention of the process owner.

Ensure adherence to site Security and H&S practices

Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid.

Must know where the fire exits and stairs, fire break-glasses and muster points are located.

People & Performance Management

To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members.

Use positive body language in each interaction, enabling you to take control of your working area and support colleagues in their delivery.

Maintain regular contact with all members of the FM team to ensure a consistent & smooth service is being provided throughout.

Embrace and deliver the working together service excellence concept and to operate as part of the "One Team" culture, incorporating company values in all daily activities.

Support the team with cross training other members.

Selection criteria

Strong customer services skills and experience within a high profile environment.

Present a self- image of confidence and authority to enable effective customer service delivery.

Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations.

Ability to provide services to the highest specification within a client environment

Strong team player within a Customer Service team and Service Providers.

Ability to manage service disruptions in a seamless manner via effective use of the team's resources so as to maintain business as usual activity.

Ability to motivate self and others, excellent time management and organisational skills.

Excellent computer skills and the ability to learn new software and systems.

Previous experience in operating with a financial system.

Educated to AAT Level 2

Computer literate - proficient in Microsoft Office, knowledge of PeopleSoft desirable.

Experience of operating within a Customer Service environment providing reception services to the highest standard

Working hours

Operate to an average 40 hours working week, delivering services between the hours of 08.00-17.00 hrs Monday to Friday.

Interested?

Contact Liv Longstaff-Browne

Resourcing Group is acting as an Employment Agency in relation to this vacancy