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Role: Customer Service

Rate: £11.44 per hour

Location: Dodsworth

Hours: Monday - Friday, 8 hours between 8-6 (flexible start time)

Start Date: asap

First Choice are actively recruiting a Customer Service Representative to join our reputable client to support their Fulfilment team.

Training will be provided.

Key accountabilities:

* Drawing drainage maps to a high standard for all Water Authorities.

* Managing and maintaining the workload via Office 365.

* Dealing with supplier and client queries via customer service support.

* Keying intertrade orders onto system.

* Quality check completed reports.

* Ensuring maps received back from other offices are accurate and correct before including them in report.

* Ensuring correct costings are on Swift when invoicing for maps and/or reports.

* Attend Yorkshire Water to copy and compile drainage maps to a high standard. (if applicable)

* Manage the panel of workload to required search agents.

For the role you will be able to demonstrate:

* Have the drive to develop an in-depth knowledge of our suppliers, products and services.

* Have a positive, can-do attitude and excellent communication skills, working and communicating in a professional manner.

* Good IT skills, able to learn new bespoke systems to a workable level.

* Develop an understanding of the varied tasks that are required specific to the supplier and product and how those tasks affect the workflow of a customer order

* Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail.

* You will achieve the SLA’s and KPI’s set by the business, working as a team to achieve set targets.

Experience/Qualifications Required

* Administration experience with a high level of attention to detail

* Experience of dealing with and managing professional relationships with external clients (in person, via telephone calls or email management)

* Full UK Driving license