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An exciting opportunity has become available for an experienced Administrator to join a well-established organization in Amersham.

Our client is recruiting for an enthusiastic and organized Support & Admin Assistant, with the main purpose of the role being to assist with running the help-desk Support facility (phone calls and emails) for users, charities and partner organisations.

The role is Part Time, to cover 3 days per week (22.5 hours), with one of the days needing to be Monday.

This is a fully office-based role reporting to the Head of Service Delivery and working as part of a small team supporting each other to provide an excellent support service for the users.

ROLE:

* Administrative and operational support where required in the office.

* Frontline help-desk Support.

* Providing responsive, empathetic and efficient User and Partner Support on the company’s platform by both email and telephone.

* Adding new charities/users to the platform, updating partner details and enabling individual access.

* Collecting of bank details to enable donation payments by phone and email.

* Submitting gift aid claims to HMRC.

* Referring partners and users to the training team when required.

EXPERIENCE:

* Good level of Customer Service.

* Excellent attention to detail.

* Able to handle sensitive situations with compassion and professionalism

* Previous customer service and administrative experience.

* Excellent organizational and communication skills.

* Good working knowledge of MS Office.

MORE INFO:

Permanent Part Time

Office based.

9:00am – 5:00pm

3 days per week – 22.50 hours

£28,000 pro rata