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Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Shotton?

We have a Customer Service Support role available within TATA Steel’s Shotton works. The department specialises in roofing and cladding solutions to a range of customer. This role is ideal for someone with strong IT literacy skills and is proactive, a clear communicator and holds good attention to detail.

Role: Customer Service Support

Location: TATA Steel, Shotton Works, Deeside CH5 2NH

100% office based for training (4 weeks) and hybrid working thereafter. (X2 days office based)

Rate: £11.79ph (£23,000 per annum)

Contract length: 12 months initially

Shift Patterns: Mon-Thu 08:30-16:45 and Fri 08:30-15:45

Start: ASAP (within 1-2 weeks)

Responsibilities:

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Providing a high level of customer service to new and existing customers via telephone and email

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Entering numerical and personal data onto the system efficiently and in a timely manner

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Processing pre calculated orders into the system for distribution

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Managing data and coordinating activities to ensure the smooth operation of the department daily

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Supporting the Urban Business team with administrative tasks relevant to the department

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Signposting customers in the right direction for any invoice queries

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Undertaking follow up enquiries

Essential requirements:

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Good IT literacy especially with MS Office

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Previous experience within an office environment

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Strong verbal and written communication skills

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Clear and concise telephone manner

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Ability to work on own initiative

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Great eye for detail

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Previous data/order entry experience (low and high volume)

Desirable requirements:

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Driving licence and use of a car

Benefits:

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Office environment in a beautiful part of the county with modern amenities

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Nature reserve area for time away from your desk

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Opportunity for progression into permanent roles

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Advice and editing on your current CV

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Dedicated team throughout your journey within the role

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Paid holiday

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Exclusive online services including restaurant and retail discounts

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Chance to receive £300* for referring a friend

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check