Login to Apply

Student Services Administrator

Job description

Who are we looking for?

We are looking for a new Student Services Administrator to join our new Campus Services centre in partnership with Aston University!

The role will be on a full-time, permanent basis at Aston University University London Hub.

The Student Services Administrator is the first point of contact for students, staff and visitors and is responsible for day-to-day enquiry handling for the Centres students.

The Student Services Administrator will act as a referral point to provide students with support, guidance, information and impartial advice. The post holder will work collaboratively with the Student Services Team to ensure high quality delivery of administrative and support services to stakeholders, both internally and externally. General administrative support, as required, will be part of the role and workloads will vary at different points in the academic cycle.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

What you will be doing as a Student Services Administrator:

* To be the first point of contact for student enquiries. Effectively responding to students, staff and visitor queries, in person and via phone or email, contacting relevant staff members when required.

* Ensuring that the centre gives a good impression, ensuring reception, meeting rooms and communal areas are tidy and that posters and notice boards are kept up to date.

* Efficiently managing student and staff meeting rooms bookings.

* To ensure students are able to actively engage in the Aston University experience through the social and cultural activities to enhance student experience, ensuring opportunities are communicated to students on an ongoing basis.

* Providing a warm and professional greeting to all visitors to the Centre, with a positive manner and providing refreshments for visitors when required, whilst following all relevant procedures.

* Assisting with Centre tours for interview candidates and other visitors to the Centre when requested, including photocopying of recruitment documents for prospective staff.

Key specifications we will be looking for:

* Excellent customer service skills (Essential)

* Excellent communication skills (Essential)

* Strong MS Office/IT skills (Essential)

* Ability to manage workload and prioritise tasks effectively to achieve targets (Essential)

* Attention to detail and accuracy skills (Essential)

* Good problem-solving skills (Essential)

* Worked in a front of house or customer service position (Desirable)

* Having worked in an educational environment with international students (Desirable)

What does Cambridge Education Group do?

Whether students choose to study at one of our centres with OnCampus or Castel or complete an online programme through CEG Digital or iheed, Cambridge Education Group promises to help students Achieve More with expert tutors, innovative high-quality content, premium facilities, and the personal service our students deserve. Our students are central to everything that we do.

We offer a wide range of options across our portfolio of global centres, each with its own unique features and qualities, enabling us to meet our students' demands as required.

About our partnership with Aston University

The Aston University London Hub is an exciting new HE centre launching in 2025. The centre will be based near Barbican in the heart of London. The centre will offer a range of postgraduate programmes. Aston University London Hub is a partnership between the Aston University and Cambridge Education Group.

Aston University’s mission is to be the UK's leading university for students aspiring to succeed in business and the professions, where original research, enterprise and inspiring teaching deliver local and global impact. Students from over 120 countries choose to study at Aston University.

Why will you love working here?

Working with our team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

Benefits

* Private Medical Insurance

* Life Assurance cover

* Perkbox (includes hundreds of discounts)

* Salary sacrifice car leasing Scheme from Tusker; Cycle to Work scheme; Technology Purchasing Scheme

* Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions

* Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)

Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday – Enhanced holiday of 25 days plus U.K bank Holidays