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London SE1 7JB – hybrid working
Your typical day could start with you performing pre-move in snagging & de-snagging checks with Development colleagues and contractors, before carrying out visits to customers’ homes to carry out home demonstrations. Then you might attend contractual end of defects inspections, ensuring works are completed to the satisfaction of the customer working with employer’s agents and Contractors.
As a Customer Care Coordinator, you’ll be the ‘face of Peabody’ and no one day is the same. You’ll provide an efficient and effective customer care service from the pre-construction phase through to handover and occupation of homes, ensuring handover documentation is available to new customers and stored digitally. You’ll proactively manage customer relations of all new build properties within your area of responsibility.
You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. You’ll need to be in the office for two days per week and the remaining time you’ll be on site or working remotely.
Your role covers all aspects of customer care resolution – everything from assisting with general enquiries to supporting the Delivery team with any customer related issues during construction. If you’re passionate about delivering the best service to customers, we want to hear from you.
To be successful in this role, you’re:
* experienced in defects resolution, aftercare or repairs within Social Housing or a Private background.
* thorough and have a strong eye for detail to check legal and other documents for accuracy.
* experienced in delivering the best service to customers and confident in setting realistic expectations.
* knowledgeable of both the current and emerging regulatory regime in respect of Building Regulations and Building Safety for residential construction.
* experienced in the construction process and an understanding of project management
This role will require a full UK driving licence and access to a vehicle.
Are you ready to apply?
At Peabody, our purpose is to help people flourish. Here just a few of the benefits for working at Peabody:
* 30 days’ annual holiday plus bank holidays
* Two additional paid volunteering days each year
* Family friendly policies
* Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
* 4 x Life Assurance
* Up to 10% pension contribution matched 1:1
You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.
To be considered for the position of Customer Care Coordinator, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
Closing date: 13th September 2024