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Are you a leader with customer service skills? Our client seeks a Collections Team Leader for their growing Wilmslow team. They specialise in bridging finance for residential and commercial properties, focusing on flexibility and reliability to meet clients' financial needs.

Enjoy a fulfilling role with a salary between £32,000 - £35,000 per year, plus a discretionary annual bonus. Benefit from 24 holidays plus bank holidays, a birthday day off, and a give-back day. The company also offers a Health cash plan and team social events to keep things lively.

Our client is a forward-thinking bridging finance provider, offering tailored financial solutions for residential, semi-commercial, and commercial properties. With a commitment to people, values, and relationships, they aim to disrupt the industry and grow into a nationwide business.

As a Collections Team Leader, you'll be responsible for:

Supporting customers throughout their loan lifecycle.
Delivering positive customer experiences, even in challenging situations.
Resolving complex issues promptly and effectively.
Building quick rapport with customers and third-party suppliers.
Conducting team 1-1s and producing management information to aid decision-making.
Understanding the receivership and litigation processes thoroughly.Package and Benefits:

The Collections Team Leader role comes with a comprehensive package:

Annual salary of £32,000 - £35,000.
Up to 10% annual salary bonus
Discretionary annual bonus.
24 holidays plus bank holidays, with an increase to 25 after one year.
Birthday day off and give-back day.
Westfield Health cash plan and 24-hour colleague assistance helpline.
Convenient location near Wilmslow train station.The ideal Collections Team Leader will have:

Experience in property and collections managing a small team. 
English and Maths qualifications at GCSE level.
A knack for establishing rapport and asking insightful questions.
A commercial mindset with empathy for customer needs.If you have experience as a Customer Service Team Leader, Collections Supervisor, this Collections Team Leader role could be the perfect next step in your career.

Ready to take the lead and make a difference? If you're passionate about delivering exceptional customer service and have the skills to excel as a Collections Team Leader, we'd love to hear from you. Apply now and take the next step in your career journey!

Alternatively please call Jenni on (phone number removed) for more information. 

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