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Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression.
Due to an increase in upcoming projects, there is now a need for a Facilities Helpdesk Co-ordinator to join this highly successful and forward-thinking organisation.
We are looking for a Facilities Helpdesk Co-ordinator who wants to work in a diverse role where no two days are the same.
As the Facilities Helpdesk Co-ordinator​​​​​​​, you will provide the delivery of both planned and reactive FM maintenance services - within a Retail Environment.
The Facilities Helpdesk Coordinator, will be responsible for:
* Providing support to the Retail Helpdesk Lead in the management.
* Delivery of contractual obligations and client expectations.
* Logging jobs from retail stores on the CAFM system and see jobs through to completion, including writing and submitting quotes to the client.
* Assisting your colleagues in maintaining departmental housekeeping.
* Completing any administration required to comply with process and procedures.
* Ensuring contract specific KPI's/SLA's and First time fix's are met and that client / customer communications are comprehensive and timely.
* Liaising with stakeholders and building users.
* Ensuring effective programming of PPM and Weekly and monthly reporting/ update on your service lines.
To be successful for this Facilities Helpdesk Co-ordinator​​​​​​​ role you must have:
* Ability to work under pressure and to tight deadlines.
* Excellent attentions to detail and be able to provide expert FM advice.
* Excellent customer service to our clients in answering the phones, managing emails and face-to-face communications
If you feel you have the necessary skills set and experience to perform this Facilities Helpdesk Co-ordinator​​​​​​​, and you are interested in an opportunity offering unparalleled career development, please apply now