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Boasting a welcoming and supportive culture, this IT company is growing its supply and logistics department by recruiting a detail-orientated and customer-focused Administrator.

What’s in it for you?

* Work hours: Monday to Friday, either 8am to 4pm, 8.30am to 4.30pm or 9am to 5pm, with a 30 minute lunch break

* Salary: £25,000

* 24 days holiday rising to 28 with length of service

* 8% pension contribution

* Health cash plan

Administrator Responsibilities:

* Work with customers to manage the return of goods

* Use the CRM to log and track customer returns

* Arrange repairs of returned faulty goods and track repairs

* Liaise with customers throughout the returns processes

* Return repaired goods to customers, ensuring all faults have been resolved

* Responsible for the receipt and shipment of parts

* Support the wider warehouse and logistics team with stock audits and parts forecasting

* Assist the customer service team with general enquiries from customers and record all customer communications

* Maintain regular contact with customers who have returned goods, ensuring they are informed of the progress of repairs and return

* Undertake all administration tasks related to goods and stock

Administrator Skills and Experience

* Administration or customer service experience, gained within warehouse or logistics would be a distinct advantage

* Demonstrates excellent communication skills and has a track record of delivering excellent customer service

* IT literate and is confident using Microsoft Word and Excel, and CRM systems

* Uses initiative to resolve issues and remains calm in challenging circumstances

* Excellent time management skills with the ability to prioritise and organise multiple tasks