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My client is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council. We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City.

An opportunity has arisen in the Civic Pride, Property Licensing Processing Team . In this role you will be working in a large processing team who have the solid commitment of issuing Property Licences in a timely fashion to meet our processing performance indicator of 3 months i.e. 3 months from submission to completion. You will report to your line manager who will assign you work each week and set staff targets.

All other duties will be administrative based and will involve dealing with the Public on the telephone, via email, via letter and occasionally in person at Lynton House. Good customer service is essential. Full training will be provided.

We are seeking someone who will either have some relevant experience in this area of work or has an interest in Private Sector Housing and wishes to transfer and use their existing skills and experience in this role.

Desirable qualifications and experience

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Minimum NVQ Level 3 in Maths and English (or equivalent)

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Working knowledge of Microsoft Office and Excel

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Strong oral and written communication skills

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Ability to manage time, meet deadlines, and prioritise workload.

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Ability to adapt quickly to changing priorities on a daily basis

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Ability to liaise with internal and external stakeholders in a professional manner at all times. Good customer service is essential.

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A willingness to be flexible and work in the office as well as at home.

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Previous experience of property licensing is desirable

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Knowledge of Private Sector Housing would be useful.

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Ability to follow a process and deliver against Key Performance Indicators (KPI) as required.

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A comprehensive understanding of generic LBR work practices, policies, processes, and procedures relevant to this role.

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“Can do” attitude with a positive outlook is essential.

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Team orientated with a clear understanding of collaborative working.

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Adherence to established service procedures to ensure the availability of adequate staff resources at any one time to meet service demands.

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Initiative driven with the ability to work autonomously