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Temporary Life Science Administrator

Our client is a well-established pharmaceutical organisation who enhance and improve the health of millions of people every day and are looking for help with a project.

This exciting role could be an ideal step for a Life Science graduate who is looking to make a transition into an administration role. The successful candidate will have a relevant Life Science background and degree with a strong knowledge of Microsoft Excel.

Hybrid working (8 days a month in Office) | Offices based in Canary Wharf | £14.20ph | 37 hours per week (Monday to Friday) | 3-6 months temporary

An amazing benefits package includes:

Weekly pay every Friday
Easy timesheet accessibility with mobile support
Up to 29 days annual leave
Perks at work and discount schemes for all major retailers and over 150 high street stores
Access to free eye-care vouchers and discounts towards glasses for VDU purposes
Access to well-being platforms
FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service
Temp of the Month awards
Dedicated consultant to support your job search and offer expert interview tips

Duties of the role:

To manage, lead and develop a multiskilled Customer Experience Centre (CEC), ensuring excellent standards of customer service are in place and maintained
Lead the delivery and operations of our core CEC services which includes but is not limited to:
Primary contact channels e.g. telephone and emails
Enquiries related to Regulation e.g. application status updates, expedition requests, appeals, complaints, general lifecycle and regulatory queries
Helpline support services
Ensure appropriate governance, processes and procedures are in place and documented for all Customer Experience Centre services
Ensure robust training strategy in place across the team
Representing Customer Experience Centre on cross-Agency groups, sharing information about service performance, developments and feedback
Being alert to campaigns or developments that may impact the team and/or increase demand

Advertised by Office Angels London Bridge

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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