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Change Agent Team Manager – Manchester Airport

We are seeking a Change Agent Team Manager to join Manchester Airport on a 6-month contract. This role involves leading a team of five Change Agents to drive the adoption of automation technologies (Self-Service Kiosks and Self-Service Bag Drops) across airlines and Ground Handling Agents (GHAs).

Key Details:

£16.94 per hour (£33,035 pro rata)
4 on, 4 off shift pattern, 3:30am – 1:30pm
Based at Manchester Airport (parking provided)
2-stage interview process (Teams and on-site)

Key Responsibilities:

Lead and manage a team of five Change Agents, setting performance targets and providing coaching.
Oversee the operational performance of automation technologies and resolve issues.
Collaborate with stakeholders to drive operational improvements and ensure smooth adoption of automation.
Monitor performance using data and provide regular reports to senior management.
Identify and implement continuous improvement opportunities.

Requirements:

Experience in airport operations, automation, or customer service.
Proven leadership and team management skills.
Strong problem-solving and data analysis abilities.
Excellent communication and stakeholder management skills.
This is an exciting opportunity to play a key role in driving operational improvements at Manchester Airport.

Apply now to be part of a dynamic and fast-paced environment