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Operations Process Design Architect

Quorum Business Park, Longbenton - NE12 8BU

Salary: £26,000 per annum + Performance based bonus

Working hours: Full time, 37.5 hours per week, shift pattern between 8am – 6pm Monday-Friday

Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

Are you interested in process design and journey mapping?

We are looking for a passionate and dedicated Process Design Architect to join our Operations Training, Quality Assurance and Process Governance Team. This role will suit someone who is motivated and looking for an exciting new opportunity.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

What You’ll Be Doing:

Creating SOPs and H2Gs: You will be responsible for mapping E2E customer journeys and processes to support our frontline teams

Build Compass Procedures: You will lead in developing the Compass Administration Tool to correctly translate process flows into procedures with additional scripting to support advisors

Enhancing User Experience: Monitor and review departmental performance to identify opportunities to enhance processes and/or Compass functionality

We’d Love to Hear from You If You Have:

Excellent Written Communication Skills: You have exceptional written skills including high accuracy regarding spelling, grammar and punctuation

Attention to Detail: Meticulous attention to detail with ability to proof-read and identify errors

Ability to Work at Pace: You can manage multiple projects at one time, without compromising quality of work. Understanding the importance of meeting deadlines and highlighting risks where necessary

Excellent Stakeholder Engagement and Problem-Solving Skills: You’re a clear communicator, building effective relationships with peers and key stakeholders, with a proactive and solutions-focused mindset

Collaborative Spirit: You’re a team player who actively contributes ideas and expertise to help achieve our goals and deliver an exceptional customer experience

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen.

Stay active with discounted gym and health club memberships.

Access private healthcare and MediCash cash plan.

Unlock a world of freebies and discounts with PerkBox.

Earn rewards through our employee referral program.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch!

ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL