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Workshop Controller
Job description
As the Plantforce fleet continues to grow, we are expanding the Workshop Management Team in our Midlands Depot.
Based at our friendly Midlands depot, this role will be part of the busy Workshop Management team. As an experienced Workshop Controller, you will be instrumental in ensuring that the Plant repairs and services are carried out to a high standard, and in a timely manner.
The Workshop Controller is the first point of contact for Workshop Management, and will coordinate and plan the response for Breakdowns, routine Maintenance and Services.
The role Workshop Controller includes:
* Provide initial telephone support to triage breakdowns and try to resolve where possible
* Manage the response if a fitter is required to attend, with the aim of achieving a fix first time.
* Log and allocate repairs and allocate to a fitter, maintaining accurate records of work and stock.
* Appoint third party repair companies when needed, raising PO’s and approving invoices.
* Provide support to fitters by ensuring they have the necessary information and parts for the task.
* Book and coordinate service and inspection appointments with customers. ensuring efficient use of fitters and plant availability.
* Liaise with Hire Desk for availability of plant and replacement plant where required.
* Identify chargeable damaged repairs, order the parts and process the invoice to the customer
* Update and maintain accurate stock records, service schedules and breakdowns
Key Skills Requirements for the Workshop Controller:
* Mechanical repair knowledge
* Previous experience in a service and maintenance control role would be advantageous
* Logical approach to prioritising and with great problem-solving skills.
* Well organized, proactive and committed to high quality work and standards.
* Ability to work in a fast-paced environment.
* Good attention to detail
* Effective communication skills for both customers and fitters.
* Strong Microsoft office understanding
Benefits for the Workshop Controller
* Competitive salary
* Laptop & phone
* Pension
* Potential Overtime