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Customer Services - Team Leader
Rugby (Outskirts – car driver essential)
£27,000 - £29,000 - plus annual bonus up to 4% of salary
Permanent
Purpose of Role:
To support the and manage 3-4 Customer Service Administrators to ensure that customers receive an exceptional experience from order to project completion.
Duties:
* Training staff
* Responsible for overseeing the order processing - ensuring equipment is delivered in a timely and accurate manner.
* Managing escalation of queries, more complex issues and complaints.
* To resolve challenges for customers when orders cannot be fulfilled.
* Finalisation of projects working with the Sales Team.
* Adhering to company processes and procedures.
* Develop good working relationships with Sales, Logistics and Accounts Departments
* Build excellent relationships with customers.
* Conduct staff appraisals for development.
Experience:
* Previous experience within a senior role
* Knowledge of CRM systems
* Good knowledge of MS office (essential)
* Strong administration and customer service skills
* Ability to work calmly in a busy environment
* Ability to motivate a team
Personal Attributes:
* Strong communication and social skills
* Objective-orientated
* Strong work ethic, open and reliable
* Outstanding organisational skills
* Flexible approach with the ability to work on your own initiative
* Lead by example
* Extremely motivated and driven
Other Criteria:
* Good knowledge of MS office
* Ability to learn and adapt to company products quickly