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Job Title – Customer Service Team Leader

Job Location - Brentwood

The role will require a flexible working approach ideally someone who already has a good background history of the role/or similar role and can buy into the company values.

Due to the fast-paced environment you will need to be highly organised due to the high demands this role sometimes requires.

Responsibilities include but not limited to:

* Ensure that all service calls are taken in a timely manner.

* Ensure that the Call Centre shift rota pattern is fully staffed at all times.

* Managing Call Centre Agents holiday rota & sickness.

* Ensuring that all jobs for all work carried out by our engineers & subcontractors are completed and kept up to date.

* Ensuring that the relevant reports are in place, up to date and added to the system in time.

* Speaking with engineers and customers on a daily basis both by phone and by email.

* Scheduling engineers daily work within the designated areas.

* To assist with any administrative duties as required.

* To assist Call Centre Agents where necessary.

* To assist the Directors, Contract Managers, Supervisors, Operational and Support Colleagues with a range of other duties and responsibilities as and when required.

Working Hours

Monday to Friday with weekly alternating shifts – Week 1 - 7am to 3pm Week 2 - 12pm to 8pm– you will also be required to work weekends or bank holidays to cover holiday and sickness absence when required.

Safety

* To work safely at all times ensuring the safety of your colleagues and all those working around you.

* To comply with the requirements of the companies Health and Safety Environmental and Quality policies and procedures.

Other

* To maintain consistent and professional attendance, punctuality and personal appearance.

* To pursue the personal development of skills and the knowledge necessary for the effective performance of the role