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Are you a detail-oriented problem solver with a technical background?

Do you enjoy working hands-on with mechanical systems while also diving into data and analysis?

A global leader in mobile and industrial hydraulics is looking for a Warranty Specialist Analyst to join their Customer Claim Handling EMEA Team. This is a fantastic opportunity for someone who thrives at the intersection of technical expertise and customer service, ensuring high-quality solutions for clients while enhancing product reliability.

What You’ll Be Doing:

As a Warranty Specialist Analyst, you’ll play a crucial role in investigating warranty claims, working with international teams, and supporting continuous improvement. Your responsibilities will include:

* Claims Investigation – Analysing warranty claims by assessing reported failures and conducting hands-on unit inspections.

* Testing & Reporting – Running test bench assessments and compiling detailed analysis reports to drive resolution.

* Claims Administration – Supporting claim processing in SAP, ensuring accurate documentation and reporting.

* Collaboration – Partnering with global quality teams to evaluate failure causes and customer feedback.

* On-Site Troubleshooting – Visiting customer sites across the UK to investigate critical complaints and provide technical solutions.

* Process Improvement – Contributing to the enhancement of testing methodologies in the Customer Complaint Handling workshop.

What We’re Looking For:

Essential Skills & Experience

* Technical experience in customer service, production, or a workshop environment, ideally in mechanics or mechatronics.

* Strong analytical and problem-solving skills with attention to detail.

* Excellent communication and stakeholder management abilities in an international setting.

Desirable Skills

* Understanding of hydraulics and mechanical systems.

* Experience using SAP or other ERP systems.

* Passion for emerging technologies and product innovation.

Why Join Us?

* Be part of a global leader in industrial and mobile hydraulics.

* Work in a role that blends technical expertise with customer engagement.

* Opportunities for growth, development, and international collaboration.

THIS ROLE IS TEMP TO PERM!!!!

Interested? Apply now and take the next step in your career