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Service Administrator

Birmingham, Solihull

£24,000 -£25,000 dependent on experience

Permanent

Full time (39.5 hours per week)

Come and join our Whale Family!

We are looking for a Service Administrator Deliver accurate and efficient processing of service related administration on a daily basis, while providing base level cover for Workshop Coordinator when required.

Your main responsibilities will be:

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Manage work in progress to ensure all jobs are raised and closed in line with requirements

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Accurately process job sheets through to invoiced stage checking all details

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Loading parts on to jobs & process goods receipting

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Process engineer time sheets to ensure payroll and work in progress are accurate

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Process annual tank test sheets and reports

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Raise and follow up of purchase order numbers when required

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Review and raise credits when required within authorisation limits

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Secure purchase order numbers from customers as required

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Collate, amend and verify warranty documentation in readiness for claim submission

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Ensure portals, databases and registers are always up to date

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Support and provide cover for workshop coordinator regarding vehicle check in, bookings and scheduling

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Ownership of service department document filing, both digital and hard copies.

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Any other duties as defined by the line manager when required

Our ideal candidate:

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Good communication skills and the ability to work on your own initiative

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Be an effective team player and actively contribute to our continual improvement culture

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Computer Literate including all MS Office Applications

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Self- motivation and a positive attitude

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Strong organisational and process skills

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Previous experience of a customer service role advantageous

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Excellent written and oral communication skills

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Excellent attention to detail

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Ability to work under pressure and prioritise work load

Not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer including:

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One off £500 per annum holiday bonus when you take 5 days off in one block

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Quarterly participation in employee bonus scheme based on company performance

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Private medical insurance (BUPA)

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Competitive Company Pension Scheme

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Opportunities for training and career development

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Opportunity to join share ownership scheme