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Platform Resourcing are currently working with a leading manufacturing company who are looking to expand their team by taking on an Order Processor in their St Mellons office. This role will be hybrid after completion of training, working 2 days from home per week. The company has an excellent retention rate, the role is due to someone progressing in the business.

The successful candidate must have experience of processing orders, will need to be capable of coordinating customer enquiries and order requests whilst processing these orders with a high level of accuracy. The role requires strong communication skills both written and verbal, as well as the confidence to liaise with both internal teams and customers to answer enquiries over the telephone and by email.

Order Processor Benefits:

* Salary of £25,600 rising after 6 months to £26,700 rising to £27,800 after 12 months.

* Yearly bonus up to 10% of annual salary

* Work laptop provided for hybrid role, working from home 2 days per week after training

* Hours are Monday to Friday 9am – 5pm but can be flexible (e.g. 8am to 4pm, 8.30am to 4.30pm)

* 24 days holiday plus 8 bank holidays with Christmas shutdown

* Death in Service scheme

* Pension, 4% employee + 5% employer

* Company Events

* Long Service Awards, award given from 5 years on in 5 year increments

* Brand New State of the Art Offices and Free Parking

Order Processor Duties and Responsibilities

* Acting as the first point of contact for customers over the phone and via email

* Effectively manage customer enquiries and order requests

* Dealing with customer complaints professionally, looking into any issues and aiming to resolve these

* Field and log and customer concerns/complaints

* Answer queries regarding orders and products, relating to lead times, delays, prices etc.

* Process customer orders checking all relevant data is added for order input

* Check all orders against current lead times; all orders are to be signed and dated by person checking

* Contact customers where information not clear or missing on orders

* Bulk order management and resolution

* Liaise with dispatch department to resolve delivery issues

* Liaise with customers regarding delays due to manufacture/stock

* Routing of complaints to the relevant person

* Carry out general administrative duties as required

Order Processor Essential Experience/Qualifications

* Experience within an Order Process/ Sales Support Administration or Coordination role

* Must have experience of processing orders accurately and efficiently

* Confident to liaise with internal teams to answer enquiries as well as customers at times

* I.T. Literate in Microsoft Packages including Word, Outlook and Excel - Knowledge of SAP is very desirable

* Ability to work under pressure and use own initiative

* Able to use own initiative

Within this company, there are huge amounts of opportunity to progress, they have undergone huge expansion plans over the last few years, after continued success. They pride themselves on retaining their staff and developing skills within the company.

If you are interested in this role, please send your CV online immediately

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Platform Resourcing are advertising this vacancy and are acting as an employment agency